Ricky Rodriguez

12959 Crest Lane
Purcellville, VA 20132, USA
Phone: 540-668-6752
E-mail: cr_rodriguez@alumni.umw.edu
Web: http://www.rickyrod.com

OBJECTIVE: Career where technical and analytical skills will be used in a work environment.

TECHNICAL PROFICIENCY: Experience in the support and use of applications for advanced computer and communications hardware, software and products. Possesses demonstrated supervisory skills and analytical aptitude.

EMPLOYMENT EXPERIENCE:

America Online Inc
REVENUE ANALYST 9/1/97 to 1/23/01
381 Elden St. Herndon VA 22070
Collect and compile billing data from various sources to analyze and report on 25 million dollar monthly membership billing revenue flow, Track delinquencies and develop strategies for collection of bad debt. Reconcile bank deposits for accounting department. Assist in the planning and implementation of new methods of payment for increased revenue flow.

America Online Inc
FRAUD AND RESEARCH REPRESENTATIVE 9/1/95-9/1/97
381 Elden St. Herndon VA 22070
Handles 3rd level escalated fraud issues sent from departments throughout the organization. Maintains and creates statistical summaries of types of fraud. Illustrates monetary losses due to fraud. Lead developer for the fraud department operations manual. Developed detailed training curriculum and presentation for 2nd level resolution of customer online fraud problems. Awarded for productivity by management and through peer revue process.

America Online Inc
CUSTOMER RELATIONS REPRESENTATIVE 2/94-8/95
8619 Westwood Center Drive, Vienna VA 20170
Handled billing, sales and technical support calls for America Online’s online service. Familiar with the emerging legal issues involved with on-line customer billing. Proscribed solutions to technical problems or referred problems to other groups for resolution. Awarded for top achievement in sales. Promoted to 2nd level resolution escalation que within a year.

TROUBLE ANALYST 1990-93
US West Communications, Rockville, MD.
Documented, dispatched, resolved and verified problems with the FTS 2000 network. Interfaced with US Sprint and AT&T for long distance problems and GSA for local outages. Commended for productivity and positive customer recognition.

INTERNAL NETWORK TECHNICIAN 1988-90
MCI Communications, Arlington, VA.
Resolved first-level internal data communication problems and began resolution of higher level problems using Netview and Infomanagement network management tools.

INSIDE SALES REPRESENTATIVE 1987-88
US Sprint Communications Co., Reston VA.
Established 400 new accounts selling Sprints' Foncard, Dial-1, and Dial-1 WATS.

INFORMATION SYSTEMS ENGINEER 1986-87
Los Alamos Technical Associates, Merrifield, VA.
Created and developed a microcomputer based system to keep track of projects with consideration to time resources and money. Created Excel spreadsheets for internal accounting purposes.

SYSTEMS SALES REPRESENTATIVE 1985-86
The Computer Store, Mclean, VA; Moore Business Center, Fairfax, VA.
Developed a large retail and business customer base selling Apple and IBM microcomputer systems and software. Sold total solution packages including desktop publishing.

SOFTWARE TRAINER; SYSTEMS CONSULTANT
Entre Computer Centers, Springfield, VA; Rosslyn, VA.
Trained individuals and groups in the use of popular IBM software packages, developed curriculum and created business plans for the training center. Top training salesperson. Sold IBM and compatible hardware and software showing small to medium sized business how to save time and money using microcomputers.Trained in Local Area Networks.

SALES CLOSER 1984
Vacation Charters Ltd., Tysons Corner, VA.
Sold resort real estate to interested customers. Awarded for top production and exceptionally high closing ratio.

PROGRAMMER 1983
IBM Federal Systems Division, Manassas, VA.
Developed and utilized a data base for tracking nuclear sub spare part "kits". Produced many quickly devised computer generated reports using this data base. Interfaced with groups to use and develop this spares management system.

EDUCATION:

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE;
College Park, MD. 1997
Masters of Science in Telecommunications Management
Courses in Engineering Economic Analysis, Hardware and Software Acquisition, Telecommunications Law and Regulation, Office Automation Techniques, Strategy Development and Implementation, Computer Networking Systems, Satellite Communication, Statistical Analysis, Telecommunications Systems Integration, Electronic Mass Media and International Strategic Management.

COMPUTER LEARNING CENTER; Springfield, VA 1983
Diploma in Computer Programming

MARY WASHINGTON COLLEGE; Fredericksburg, VA 1981
Bachelor of Arts, History, Teaching Certification

UNIVERSIDAD DE SALAMANCA; Salamanca, Spain 1975
Diploma Ordinario in Spanish Language and Culture

Other Information: Former teacher and coach. Expert kayaker. References available. Registered Yoga Teacher. I have an overall GPA of 3.4 with 24 years of experience in computers and telecommunications, will relocate, and am a US citizen actively looking for a new position.